FAQs

GENERAL

How do I contact you?
You can email us at contact@ulu.com. You can also call us at 1-866-646-5531 during our business hours (Monday to Friday, 10am to 6pm Eastern).

I can't find an item I'm sure you carry, what do I do?
There are a few reasons this can happen, please contact us at contact@ulu.com and we will try to help. You can also call us at 1-866-646-5531 during our business hours (Monday to Friday, 10am to 6pm Eastern).

SHIPPING

Do you ship to the United States?
Yes, we do ship to the United States. 

How long does it take for you to process my order to ship?
Your order will be processed 1-3 business days after it is placed. You will receive an email notification when your package ships and we will include tracking information.

Where do you ship from?
We ship out of Toronto, Ontario, Canada. 

RETURNS & EXCHANGES

Do you accept returns?
Yes, we do accept returns that meet our policies. Items must be new and unworn with tags attached and original packaging.  You must contact us within 7 days of receipt of your package to inform us of an exchange and we will assist you in the process. You can use email us at contact@theulu.com or call us at 1-866-646-5531 during our business ours of 10am to 6pm Eastern, Monday to Friday.

Do you accept exchanges?
Yes, we do accept exchanges that meet our policies. Items must be new and unworn with tags attached and original packaging.  You must contact us within 7 days of receipt of your package to inform us of an exchange and we will assist you in the process. You can use email us at contact@theulu.com or call us at 1-866-646-5531 during our business ours of 10am to 6pm Eastern, Monday to Friday.


My item arrived damaged, what do I do?
It is rare that items arrive damaged, but it can happen. If you feel your product is defective or damaged, please contact us within 7 days of receipt of your package by emailing contact@theulu.com or calling us at 1-866-646-5531 during our business ours of 10am to 6pm Eastern, Monday to Friday. Our specialists will assess your situation, issue you a written authorization number, and guide you through the process.

I purchased one of your products from a store or other website and I have issue, what do I do?
We cannot process exchanges or returns for items purchased from a third party vendor. If you run into issues with a product purchased at a store or through a different party’s website, please contact that vendor for their return policy.